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Selling with emotional intelligence: 5 skills for building stronger client relationships
销售情商:5个技能,建立更牢固的客户关系
作者: Mitch Anthony
关键词: IT; 信息技术
自动关键词: IT; 信息技术; IT solutions; IT解决方案; Youli system; 优利系统; 产业集群
出版时间: 2003-01-01
出版单位: Dearborn Trade
摘要:

In today's ultra-competitive business environment, it's not enough for sales professionals to be adept at technical and tactical skills such as getting appointments, making presentations, and closing deals. To really succeed, they must develop and apply their relational skills-or what is known as emotional intelligence-to help them connect with people, recognize customer wants and needs, and build strong, lasting relationships. The concept of emotional intelligence was first popularized in the late 1990s, and later linked to leadership and management success. Studies show that a person's emotional intelligence has an 80 to 85 percent influence on success in the workplace, while his or her IQ has at best a 25 percent influence. Now, in Selling with Emotional Intelligence, author and sales trainer Mitch Anthony presents the first-ever examination of emotional intelligence as it relates to sales performance. Anthony first explains what emotional intelligence is, then presents sales professionals with a proven program for increasing their emotional intelligence, thus improving their sales success. The program, which is known as the ARROW Program, includes five steps: 1.

页码: 274
价格:
ISBN: 9780793161287;0-7931-6128-2
全文文种: 英文
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所属领域: 信息技术服务外包
入库时间: 2018-05-17
浏览次数: 30