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Offshore Outsourcing of IT Work: Client and Supplier Perspectives
IT工作的离岸外包:客户和供应商的观点
作者: Mary C. Lacity, Joseph W. Rottman
关键词: IT
自动关键词: IT; outsourcing; supplier; IT solutions; 呼叫中心; 采购项目; Offshore RMB; AboutWordSet
出版时间: 2008-01-01
出版单位: Palgrave Macmillan UK
摘要:

Technology is all too often positioned as the welcome driver of globalization.
The popular press neatly packages technology's influence on globalization with snappy sound bites, such as "any work that can be digitized, will be globally sourced:' Cover stories report Indians doing US tax returns,Moroccans developing software for the French, Filipinos answering UK customer service calls, and the Chinese doing everything for everybody.Most glossy cover stories assume that all globalization is progressive,seamless, intractable, and leads to unmitigated good. But what we are experiencing in the 215` Century in terms of the interrelationships between technology, work and globalization is both profound and highly complex.

We launched this series to provide policy makers, workers, manag-ers, academics, and students with a deeper understanding of the complex interlinks and influences between technological developments, including in information and communication technologies, work organizations and patterns of globalization. The mission of this series is to disseminate rich knowledge based on deep research about relevant issues surrounding the globalization of work that is spawned by technology. To us, substan-tial research on globalization considers multiple perspectives and lev-els of analyses. We seek to publish research based on in-depth study of developments in technology, work and globalization and their impacts on and relationships with individuals, organizations, industries, and coun-tries. We welcome perspectives from business, economics, sociology,public policy, cultural studies, law, and other disciplines that contem-plate both larger trends and micro一developments from Asian, African,Australia, and Latin American, as well as North American and European mewpomts.

The first book in the series, Global Sourcing of Business and IT Servicesy Leslie Willcocks and Mary Lacity is based on over 1000 interviews with clients, suppliers, and advisors and fifteen years of study. The specific
focus is on developments in outsourcing, offshoring, and mixed sourcing
practices from client and supplier perspectives in a globalizing world. We
found many organizations struggling. We also found other practitioners
adeptly creating global sourcing networks that are agile, effective, and costefficient. But they did so only after a tremendous amount of trial-and-error and close attention to details. All our participant organizations acted in a context of fast moving technology, rapid development of supply side
offerings, and ever changing economic conditions.

Knowle心e Processes in Globally Distributed Contexts by Julia Kotlarsky, Ilan Oshri, and Paul van Fenema, examines the management of knowledge processes of global knowledge workers. Based on substan-tial case studies and interviews, the authors一along with their network of co-authors一provide frameworks, practices, and tools that consider how to develop, coordinate, and manage knowledge processes in order to create synergetic value in globally distributed contexts. Chapters address know-ledge sharing, social ties, transactive memory, imperative learning, work division and many other social and organizational practices to ensure suc-cessful collaboration in globally distributed teams.  Offshore Outsourcing of IT Work by Mary Lacity and Joseph Rottman examines the practices for successfully outsourcing IT work from Western clients to offshore suppliers. Based on over 200 interviews with 26 Western clients and their offshore suppliers in India, China, and Canada, the book details client-side roles of chief information officers, program management officers, and project managers and identifies project characteristics that differentiated successful from unsuccessful projects. The authors examine ten engagement models for moving IT work offshore and describe proven practices to ensure that offshore outsourcing is successful for both client and supplier organizations.

Exploring Virtuality within and Beyond Organizations by Niki Panteli and Mike Chiasson argues that there has been a limited conceptualiza-tion of virtuality and its implications on the management of organizations.Based on illustrative cases, empirical studies and theorizing on virtuality,this book goes beyond the simple comparison between the virtual and the traditional to explore the different types, dimensions and perspectives of virtuality. Almost all organizations are virtual, but they differ theoretic-ally and substantively in their virtuality. By exploring and understanding these differences, researchers and practitioners gain a deeper understanding of the past, present and future possibilities of virtuality. The collection is designed to be indicative of current thinking and approaches, and provides a rich basis for further research and reflection in this important area of management and information systems research and practice.

ICT and Innovation in the Public Sector by Francesco Contini and Giovan Franceso Lanzara examines the theoretical and practical issues of implementing innovative ICT solutions in the public sector. The book is based on a major research project sponsored and funded by the Italiangovernment (Ministry of University and Research) and coordinated by Italy's National Research Council and the University of Bologna during the years 2002-2006. The authors, along with a number of coauthors,explore the complex interplay between technology and institutions, draw-ing on multiple theoretical traditions such as institutional analysis, actor network theory, social systems theory, organization theory and transac-tion costs economics. Detailed case studies offer realistic and rich lessons.These cases studies include e一ustice in Italy and Finland, e-bureaucracy in Austria, and Money Claim On-Line in England and Wales.

In addition to these first five books, several other manuscripts are underdevelopment. These forthcoming books cover topics of ICT in developing countries, global ICT standards, and identity protection. Each book uniquely meets the mission of the series.

We encourage other researchers to submit proposals to the series, as
we envision a protracted need for scholars to deeply and richly analyze
and conceptualize the complex relationships among technology, work and
globalization.

 

页码: 290
价格:
ISBN: 978-1-349-35662-1; 978-0-230-58296-5
全文文种: 英文
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所属领域: 信息技术服务外包
入库时间: 2017-12-27
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